CLINIC APPOINTMENT CANCELLATION.

If you do not wish to attend your appointment we would ask as a courtesy, you aim to notify us of the cancellation 24hrs in advance.

Appointments can only be cancelled through provision of correct information. Please note that if accurate information is not provided, this may delay the processing of the cancellation and subsequent reimbursement

Please be aware that any cancellation of arrival appointments, which include Day 2 PCR, Day 2 Lateral Flow and Day 8 PCR will be notified to the DHSC

Please complete the information below:

Appointment Order Number/ Reference Number (as per the email sent when appointment made)

  • Your Details

  • Clinic Appointment Details

  • DD slash MM slash YYYY
  • :

COVID CUSTOMER SUPPORT

OPENING TIMES (GMT)

Monday – Friday : 9am – 7pm

Saturday – Sunday : 9am – 6pm

 

Opening hours may vary on Public / Bank Holiday

COVID CUSTOMER SUPPORT

CONTACT NUMBERS

UK & Ireland : 028 9434 3005

International : +44 28956 22016