Due to planned postal strikes, please allow additional time for home delivery and sample return. PCR samples must arrive at our lab within 70 hours of sample collection. ×
Click here if you are traveling to China 如果您要前往中国,请点击这里 ×

CLINIC APPOINTMENT CANCELLATION.

If you do not wish to attend your appointment we would ask as a courtesy, you aim to notify us of the cancellation 24hrs in advance.

Appointments can only be cancelled through provision of correct information. Please note that if accurate information is not provided, this may delay the processing of the cancellation and subsequent reimbursement

Please be aware that any cancellation of arrival appointments, which include Day 2 PCR, Day 2 Lateral Flow and Day 8 PCR will be notified to the DHSC

Please complete the information below:

Appointment Order Number/ Reference Number (as per the email sent when appointment made)

COVID CUSTOMER SUPPORT

OPENING TIMES (GMT)

Monday – Friday : 9am – 7pm

Saturday – Sunday : 9am – 6pm

 

Opening hours may vary on Public / Bank Holiday

COVID CUSTOMER SUPPORT

CONTACT NUMBERS

UK & Ireland : 028 9434 3005

International : +44 28956 22016