Due to planned postal strikes, please allow additional time for home delivery and sample return. PCR samples must arrive at our lab within 70 hours of sample collection. ×
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CONTACT US – COVID-19 Enquiries only.

Please select form below that relates to your query:

Clinic Appointment Changes

Changes to booking Dates & Times

Clinic Appointment Changes Form

Clinic Appointment Cancellation

If you do not wish to attend your appointment we would ask as a courtesy, aim to notify us of the cancellation 24hrs in advance

Clinic Appointment Cancellation Form

Order Checks / Booking Reference Number Resend

If you have misplaced your order confirmation for your home test kit

Order Checks/Booking Ref Number Form

Home Test Kit Cancellation

Applicable to PCR home sample collection kits, and home Lateral flow test kits

Home Kit Cancellation Form

For Enquiries or Complaints

This would be applicable for ANY of our locations across UK/ Ireland

General Enquiry Form

COVID CUSTOMER SUPPORT

OPENING TIMES (GMT)

Monday – Sunday: 8.30am – 7pm

Opening hours may vary on Public / Bank Holiday

COVID CUSTOMER SUPPORT

CONTACT NUMBERS

UK & Ireland : 028 9434 3005

International : +44 28956 22016