Sample collection kit orders are despatched Monday – Saturday.
We recommend you place your order well in advance of when you need it.
Once your order has been accepted by Randox Health an order confirmation email will be sent out to the email address used at time of order placement.
It is not possible to change the delivery address, amend or cancel orders once accepted by Randox Health.
Expected delivery is 4-6 working days once order confirmation is sent. The arrival date recorded as part of the ordering process has no impact on delivery schedule except for Day 5 (Test to release) orders.
For Day 5 (test to release) orders, these will only be shipped prior to day 5 of quarantine for arrival on Day 5, as per government testing guidelines.
Please note that if you only place your order for your day 5/ test to release kit after your date of arrival, we cannot guarantee that you will receive your test to release kit on your day 5. We encourage all orders are placed early.
When the products you ordered dispatch, an email and/or text message will be sent out by the courier to confirm delivery schedule. If there are any changes regarding delivery, it is the customers responsibility to communicate with the courier once courier has taken receipt of the order.
Once the order is with the courier all delivery queries must be directed to the courier, using the contact information provided in the email/ text communication at dispatch.
Each sample collection kit contains instructions for use. It is the user’s responsibility to ensure the instructions are read in full prior to engaging in the sampling process.
Registration is REQUIRED as part of the sampling process. It enables Randox health to send the results of testing to you. Without registration, results will not be provided.
Once the sampling process has occurred, registering the URN is necessary. Follow the instructions provided with the sample collection kit to carry registration out.
Please click below link to register
All details requested on the registration form must be completed correctly. You must enter your URN exactly as it appears on your paperwork. E.g. ‘R00000012’ Failure to register your kit will mean we will be unable to send you your results
Your URN is your Unique Reference Number.
Your URN is found within your COVID-19 Sample Collection Kit on pre-printed labels.
You must use your URN to register your kit
You must always keep this URN safe/ do NOT lose the URN
You should receive an email confirming your registration was successful. If you are unsure if your registration was successful, please try to register again as the site will not allow you to register the same URN twice.
Please note that it is the customers responsibility to ensure that they have removed any blocks on their email system that may prevent the registration notification and subsequent reports of results coming through. Also we advise customers to ensure that they check SPAM / JUNK folders for email correspondence.
Randox health hold no liability where the customers own email provider has blocked communication from Randox.
Please note that Randox Reports are supplied in PDF format.
Using the instructions provided with the COVID-19 sample test kit please ensure that the test is packed correctly.
It is recommended that you use a Randox Drop Box. These are open 7 days a week with multiple locations across the UK.
Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. For samples returned via Randox drop box, we aim to provide next day results up to 11.59pm. For samples returned via an alternative courier, we aim to provide results within 12-24 hours of receipt of sample into the lab. Delivery dates for test results are approximate and Randox will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance, as well as subject to further terms in this agreement. It is important to note that we are dealing with sensitive biological samples, which in rare circumstances may require secondary testing. Randox will not release a result until a thorough review has been carried out and we are satisfied with the deliverable result. This is in line with good laboratory practice.
If you have REGISTERED your sample online and sent the sample back to our laboratory (Please view how do I return my COVID-19 sample test kit), you will be notified when the physical sample has arrived at our laboratory.
You will receive your results via email, as well as a certificate of your results to use whilst travelling. In order for your certificate to be correct, please ensure the information used during the registration process matches the details on your passport
At this time, Randox Health are unable to offer COVID-19 testing services and home testing kits to any individuals who are going to Tokyo outside of the official Team GB delegation or Team GB Media delegation.
Food or drink should not be consumed in the 30 minutes prior to collecting your swab sample.