Applicable to PCR home sample collection kits, and home Lateral flow test kits.
Please be aware that cancellation and subsequent reimbursement request is only actionable within and up to 14 days post order confirmation. If request for cancellation is outside the 14day period, there will be no action.
If you wish to cancel your order for reimbursement, please complete the below information. Missing details or incorrect information may delay the provision of reimbursement. This is ONLY applicable for home test kit orders placed with Randox Health.
If you have used the home test kits, cancellation cannot occur.
If the order placed was for any of the following kits Day 2 lateral flow, Day 2 PCR and / or Day 8 PCR, the DHSC will be notified of the request to cancel