Order Placement & Supply
- Not checking personal details when placing order – Please be sure to check that the email address you have provided and delivery address are correct before confirming your order. An incorrect email address will impact receipt of order confirmation and all communication regarding despatch, courier contact and if purchasing return kits, booking reference numbers. Delivery address information CANNOT be changed once the order is placed so please ensure this is correct (review Post Code).
- Ordering the incorrect kit – Please be sure to check your destination requirements before purchasing. Once the order is placed it cannot be changed or cancelled.
- Arranging delivery to a commercial location – If you choose a commercial location as your delivery address for COVID-19 products from Randox Health, you agree that persons at the commercial location are acting as agents accepting delivery on your behalf
- Randox communication blocked by email server – Please note that it is the customers responsibility to ensure that they have removed any blocks on their email system that may prevent the order confirmation, URN/kit registration notification and subsequent reports of results coming through. Also we advise customers to ensure that they check SPAM / JUNK folders for email correspondence. Customers are fully responsible for ensuring that their email account will accept emails and attachments from Randox and Randox Health.